Job Description

ECU Health

About ECU Health

ECU Health is a mission-driven, 1,708-bed academic health care system serving more than 1.4 million people in 29 eastern North Carolina counties. The not-for-profit system is comprised of 13,000 team members, nine hospitals and a physician group that encompasses over 1,100 academic and community providers practicing in over 180 primary and specialty clinics located in more than 130 locations.

The flagship ECU Health Medical Center, a Level I Trauma Center, and ECU Health Maynard Children’s Hospital serve as the primary teaching hospitals for the Brody School of Medicine at East Carolina University. ECU Health and the Brody School of Medicine share a combined academic mission to improve the health and well-being of eastern North Carolina through patient care, education and research.

Position Summary

This position is responsible for the implementation, enhancement, and support of software applications following industry standards and best practice. The analyst will be required to define requirements, system design, analysis, build/configuration, testing, implementation, documentation, and support the applications that meet the specifications of a project or service request.

Key responsibilities include, but not limited to:
Takes initiative to meet and get consensus with end users for ongoing review of workflows associated with upcoming enhancements or system changes.
Coordinates and performs cross functional team evaluation, testing, and implementation of defect patches, system upgrades and releases according to the Information Services support model and change control procedures.
Proactively evaluates and recommends business process and technology driven enhancement opportunities based on application system upgrades, releases and patches.
Ability to effectively analyze and resolve complex issues
Provides well-written and effective professional and technical documentation.
Demonstrates ability to manage small to medium scope projects following standards and procedures set by PMO methodology. Takes responsibility to make things happen and get things done for successful project delivery.
Stays informed on current market trends and emerging technology developments that impact the department.
Uses subject matter expertise to propose multiple alternatives and recommend optimal solution. Makes effective decisions for self and team within scope of authority.
Adherence to Service Level Agreement (SLA). Recommends and coordinates activities

with internal and external resources as needed to improve performance.
Demonstrates effective verbal and written communication in a professional style, both inside and outside of department, with customers in mind.
Promotes cooperation and commitment within the team by working collaboratively with others and facilitating cross-team involvement. Communicates strengths, shares expertise and draws upon other members skills to improve team and department performance.
Holds self personally accountable to meet or exceed team expectations and reinforces behavior in others.

This position is required to rotate on-call responsibilities.

Responsibilities

Ability to learn new skills quickly; Keen attention to detail; and Adept at multi-tasking such as concurrently managing multiple incidents, project tasks, or keep lights on maintenance activities.

Implements preventive measures for similar issues. Partners with other teams to develop complex unit and integrated test plans.

Proactively evaluates needs for required system upgrades or patches to ensure compliant with technology versioning for technology supported directly or indirectly by team.

Coordinates and performs cross functional team evaluation, testing, and implementation of defect patches, system upgrades and releases according to the Information Services support model and change control procedures.

Implement and provide ongoing monitoring and enhancing of testing automation tools to reduce labor effort to perform unit or integrated testing time.

Performs an extensive range and variety of complex technical, financial, quality, and/or professional work activities.

Undertakes work which requires the application of principles in a wide and often unpredictable range of contexts.

Possesses clear understanding of technology interdependency from a business or clinical operations and IT system perspective on complex or enterprise level.

Initiates and assists in coordinating the technical aspects on your team.

Analyze data and present information in a way this is understandable and supports decision making.

Proactively ensures security is appropriately addressed within their area by self and others. Engages or works with security specialists as necessary. Contributes to the security culture of the organization.

Understand how services provided by your area share data between systems, internal and external to the organization.

Develop diagrams that represent how the system communicates or interfaces with other systems. Advanced documentation may also include security entitlements, architecture, or logical environments.
Effectively guides work of other team members.

Follows methodology and procedures set by IS Project Management Office (PMO) and completes assigned tasks related to projects.

Proposes ideas, solutions and action plans.

Ability to coach and mentor to grow.

Provides subject matter expertise to help improve team performance and drive results. Leads by example and demonstrates flexibility to adapt to different situations.
Communications effectively to others strategy alignment and big picture.

Leads team members and engaging business partners in learning opportunities within department, vendor user groups, or industry forums.

Sought out by organization team members for subject matter expertise.
Accepts responsibility for own actions and decisions. Does not make excuses for errors. Acknowledges and corrects own mistakes, following the Just Culture Model. Understands the risks and consequences that errors in work could have on patient care and/or organizational finances.

Deep knowledge of ITIL including Service Value System and demonstrates ability to mentor others on ITIL guiding principles.

Monitors and supports team based metrics for service management and leads team in discussing real-time interventions to mitigate missing targets and make recommends on implementing plans to avoid future incidents.
Aware of how processes and systems affect the organization, what is or is not working as they perform work and deliver services.

Constantly analyzing data and metrics and associated end user interactions in problem definition, and is willing to challenge long-held beliefs. Uses subject matter expertise to propose multiple alternatives and recommend and implement optimal solution. Makes effective decisions for self and team within scope of authority. Coaches other team members on problem solving techniques.
Interacts with team members and customers in a courteous, respectful and reciprocal manner.

Fosters coaching, feedback and listening skills as strategic tools for individual and team growth and development.

Handles difficult interpersonal situations with the intent of making positive contributions that result in desired outcomes and resolve issues. Honest and caring feedback is provided, oriented toward problem solving and removing obstacles.
Presents highly complex technical information to various audiences effectively including department, cross team, or larger group settings. Strives for Win-Win solutions with every interaction. Promotes transparency and awareness through communication with appropriate detail matching audience. Understands how and when to raise awareness to team and leadership with the needed effective content.
Respects team processes and holds self personally accountable.

Leads efforts to build collaboration across multiple teams, vendors, and business partners, recognizing and valuing varying expertise and input for complex workflows and enterprise level decisions.

Encourages open dialog and different points of view to elicit sound solution.

Influences strategy formation. Initiates influential relationships with vendors, peers and business partners in senior level positions.

Acknowledges and celebrates the achievements of team and team members.

Minimum Requirements

Bachelor's degree in Computer Science, Information Systems or Healthcare related field or relevant work experience required- or higher.

5 + years of experience as analyst implementing vendor packaged software applications required

Advanced knowledge and experience in leading system analysis with special emphasis on system methodologies, projects management and business process reengineering related to information systems required

Ability to effectively support multiple complex applications and facilitate cohesive integration of software applications among IS Teams and with business and clinical operations.

Works independently and demonstrates ability to train and mentor others with quantifiable and qualitative results

Proven ability to conduct analysis, document findings, draft plans, execute, monitor and follow up

Advanced knowledge and experience with coordinating testing strategies to ensure accuracy, functionality and reliability of the system across modules.

Effectively leading projects including both IS and system business partners according to Information Services project methodology, within budget, and on time.

Independently motivated to seek knowledge through self-education, mentoring, etc. in areas pertaining to their current position.

Advanced knowledge of functional and technical operations of supported applications to effectively function as a consultant for IS, vendor and the business partner.

Recognized as a source of advanced knowledge and proactively functions in that capacity when sought after by others.

Obtains and maintains current primary and secondary system certifications from the vendor and continued education/learning to understand the functionality of application(s) supported as applicable to the job role.


For individual clinically trained:

Demonstrates knowledge of clinical scope of practice and workflows for roles within clinical setting.

Applies clinical knowledge and workflow design techniques to develop solutions that positively impact patient care.

Ability to communicate clinical concepts to technical team and complex system design concepts to end users.

Understands application and clinical workflow

Responsible for analyzing user needs and developing solutions while adhering to best practice, organizational and regulatory standards.



Preferred Requirements
Experience in health care setting preferred

Preferred Requirements

General Statement

It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.

Contact Information

For additional information, please contact:

D'metrius Dew, Talent Acquisition Consultant

ECU Health Talent Acquisition

Email: [email protected]