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In May 2022, we proudly announced our new brand: ECU Health.

Rebranding changes continue to unfold on our Careers website as we update the Talent Acquisition portals housed within. Throughout this process and into the future we remain committed to the communities we proudly serve. We’re excited for what it means for the future of health care in eastern North Carolina and for the incredible team members who are helping to make it happen.

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Citrix Infrastructure / Windows Server Engineer

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Job ID: 963915
Facility: ECU Health
Dept: Servers & Storage
Location: Greenville, NC
FT/PT: Full-Time
Shift: Not Applicable
Reg/Temp: Regular
Date Posted: Jun 10, 2023

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Job Description

ECU Health

About ECU Health

ECU Health is a mission-driven, 1,708-bed academic health care system serving more than 1.4 million people in 29 eastern North Carolina counties. The not-for-profit system is comprised of 13,000 team members, nine hospitals and a physician group that encompasses over 1,100 academic and community providers practicing in over 180 primary and specialty clinics located in more than 130 locations.

The flagship ECU Health Medical Center, a Level I Trauma Center, and ECU Health Maynard Children’s Hospital serve as the primary teaching hospitals for the Brody School of Medicine at East Carolina University. ECU Health and the Brody School of Medicine share a combined academic mission to improve the health and well-being of eastern North Carolina through patient care, education and research.

Position Summary

Reporting to the Manager of Windows / Virtualization Server Engineering, this position helps identify opportunities and deploy technical solutions that enable improvements to the delivery of patient care and business operations. Works with a cross functional IS team in the delivery of Windows servers and Virtualization, hardware and software solutions and services. The position will focus on Citrix infrastructure components and Windows server support and maintenance.  Participation in a team on-call rotation will also be asked as well as additional involvement in the support, maintenance, and deployment of VMware products, Active Directory, and strategic infrastructure initiatives. 

Responsibilities

  • Ability to learn new skills quickly; Keen attention to detail; and Adept at multi-tasking such as concurrently managing multiple incidents, project tasks, or keep lights on maintenance activities.
  • Investigates, defines, and resolves complex incidents. Identifies root cause.  Updates or creates needed test plans.
  • Performs the evaluation, testing, and implementation of defect patches, system upgrades and releases according to the Information Services support model and change control procedures.
  • Coordinates all testing activities and assists users in the testing of all new systems and modifications completely before implementation into the production environment.
  • Work includes a broad range of complex technical or professional activities, in a variety of contexts. Possesses clear understanding of technology interdependency from a business or clinical operations and IT system perspective on simple to moderate level.
  • Evaluates how own work may impact other teams.
  • Contribute to improving the quality of our data by recording, tracking, and resolving known data quality issues.
  • Understands and enforces security practices and controls for technology. Ability to assesses and evaluates risk regarding new and existing technology moves through change management.
  • Help to remediate known security vulnerabilities within area of responsibility.
  • Assist other team members.
  • Follows methodology and procedures set by IS Project Management Office (PMO) and completes assigned tasks related to projects.
  • Contributes to ideas and solutions.
  • Demonstrates information sharing and collaboration across teams and business partners and seeking to learn from others.
  • Demonstrates ability and willingness to assume greater responsibilities. Sets an example for others.
  • Contributes to the development of team goals and understands other team goals.
    Active participation in all forums. Create learning opportunities through development of knowledge base articles for end users and department peers.
  • Sought out by team members for functional area subject matter expertise.
    Contributes to the development of team goals and understands other team goals.
  • Active participation in all forums. Create learning opportunities through development of knowledge base articles for end users and department peers.
  • Sought out by team members for functional area subject matter expertise.
  • Accepts responsibility for own actions and decisions. Does not make excuses for errors.
  • Acknowledges and corrects own mistakes, following the Just Culture Model.
  • Understands the risks and consequences that errors in work could have on patient care and/or organizational finances.
  • Moderate knowledge of ITIL service management practices including Service Value System and demonstrates ability to apply ITIL service management practices to enable them to work effectively and efficiently.
  • Collaborates across teams to ensure that governance processes are shared and followed.
  • Aware of how processes and systems affect the organization, what is or is not working as they perform work and deliver services.
  • Gathers and analyzes data and metrics to truly define the problem. Determines solutions with minimal assistance and makes effective decisions within scope of authority.
  • Reviews data to understand trends and proposes proactive action to prevent issues from occurring in the future.
  • Interacts with team members and customers in a courteous, respectful, and reciprocal manner.
  • Understands and adapts to different personal styles to achieve results.
  • Can identify and manage difficult situations with minimal support.
  • Exhibits clear and concise language during informal and formal presentations to generate understanding in group settings (i.e., team meetings, project meetings). Matches communication style to the audience members.
  • Respects team processes and holds self personally accountable.
  • Facilitates collaboration across teams and supporting cross-team decision making to improve team and department performance. 
  • Influences business partners and peers. Builds appropriate and effective business relationships.
  • Collaborates throughout all stages of work.
  • Acknowledges and celebrates the achievements of team and team members.

Minimum Requirements

  • Bachelor's degree or 2 year degree in business, healthcare administration, computer technology, information management or related field strongly desired.
  • 1-3 professional level certifications in related technologies desired (VCP, CCP, MCSE)
  • 3-5 plus years of relevant technical experience working in large scale virtualized Citrix CVAD and Windows environments.
  • Hands-on experience with Citrix Infrastructure, Windows Server, and vCenter environments.
  • 3-5 plus years of collaborative experience with other technical teams that have shown positive results.
  • A technically strong individual with 3-5 years of knowledge of healthcare IS solutions strongly desired.
  • Experience with following standards and maintaining a high level of user trust and confidence in the group's knowledge of and concern for users' business needs.
  • Able to translate information technology jargon into terms understandable by all audiences.
  • Understands the practical application of technology and can plan for systems today that will carry the organization into the future.
  • Thoroughly understands customer operations, anticipates needs, and pursues effective and efficient solutions.  Experience managing to service level agreements in either an insourced or outsourced professional services operation.

Preferred Requirements

A combination of experience and certifications from the following:

  • Citrix Certified Professional or Expert (CCP-V or CCE-V)
  • Citrix Certified Associate – Networking (CCA-N)
  • VMware Certified Associate or Professional Certification (VCTA-DCV or VCP-DCV)
  • Citrix Provisioning Services Experience (PVS)

General Statement

It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.

Contact Information

For additional information, please contact:

D'metrius Dew, Talent Acquisition Consultant

ECU Health Talent Acquisition

Email: [email protected]

 

    

 

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