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Manager, IS Resource Management

Job ID: 963581
Facility: ECU Health
Dept: IS Planning
Location: Greenville, NC
FT/PT: Full-Time
Shift: Not Applicable
Reg/Temp: Regular
Date Posted: Jun 7, 2023

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Job Description

ECU Health

About ECU Health

ECU Health is a mission-driven, 1,708-bed academic health care system serving more than 1.4 million people in 29 eastern North Carolina counties. The not-for-profit system is comprised of 13,000 team members, nine hospitals and a physician group that encompasses over 1,100 academic and community providers practicing in over 180 primary and specialty clinics located in more than 130 locations.

The flagship ECU Health Medical Center, a Level I Trauma Center, and ECU Health Maynard Children’s Hospital serve as the primary teaching hospitals for the Brody School of Medicine at East Carolina University. ECU Health and the Brody School of Medicine share a combined academic mission to improve the health and well-being of eastern North Carolina through patient care, education and research.

Position Summary

This role will be responsible for overall resource management for the Information Services (IS) division across projects, production support and operational activities. The position will be responsible for providing support to the IS Planning function that aligns with the Information Services objectives and strategic goals for the division, supporting the overall organization's strategic goals. The position requires the candidate to have extensive experience in various areas of the organization, with the skill necessary to provide leadership, project and planning support for the Strategic Planning team. The position will provide consultative and advisory support to leadership in the division. This position performs duties related to collecting, managing, analyzing and reporting of data and information for the purposes of benchmarking, opportunity evaluation, process improvement, and planning and performance evaluation for new and existing projects, programs, and services.


1. Resource and Demand Management: Lead the IS integrated resource planning process to create resource management metrics and tracking, and alignment to near-term and long-term business priorities.

a. Coordinate and track overall IS project portfolio, IS nonproduction support work, ensuring adequate integration, program management, planning, and enterprise reporting of project portfolio efforts.

b. IS strategic and project portfolio planning: Develop and deliver reports at a divisional level on staff resource demand/capacity; develop materials and analyze information related to IS sponsored and supported projects as part of enterprise business planning process.

c. Establish standard project scorecards for monitoring progress of project plans by all teams/areas, identifying areas for opportunities and significant risk.

d. Works with IS Leadership Team and all levels of leadership in the organization on resource planning and guidance for the organization's near-term and long-term capacity planning, productivity and operational analysis and reporting.

e. Responsible for developing the Resource Management Life Cycle for the division, including delivery, execution and support of the life cycle.

f. Establish resource management standards for Information Services.

g. Provide supervisors, managers and executive leadership with periodic status updates of overall resource mix, over-allocations and under-allocations.

h. Develops documentation, presentations, and discussions that represent, explain, justify, and defend resource requirements.

i. Create training materials and facilitate resource planning training to project and resource managers on Resource Management tools.

j. Identify and resolve data discrepancies uncovered in monthly reporting through monitoring project plans and resource management practices.

k. Performs resource demand analysis and scenario comparisons to evaluate demand for resources, which must be weighed against capacity to determine if additional resources are required to meet demand, and if required, what types of resources are needed.

l. Define and develop metrics to accurately reflect the status of resource planning and scheduling.

m. Develop report criteria and other artifacts to communicate information appropriately to a wide variety of stakeholders and levels of management -- Project Dashboard, IS Key Performance indicators, etc.

n. Collect resource information and compare it with historical data to develop or update current and future component or group resource requirements.

o. Function as expert in Resource Management in PPM tool for the IS division. Makes recommendations for upgrades and enhancements to these tools supporting the Planning and Resource Management team's overall goals and objectives. Serves as product owner of Resource Management function within PPM tool.

p. Serves as a mentor/coach to other team members on resource analytical or data analysis requests.

2. Planning: Responsibilities include continuous refinement to resource management demand/capacity planning and governance for all nonproduction Information Services work. Implementation of existing framework to ensure IS resources are aligned to support the overall ECU Health key strategic initiatives in meeting their goals and objectives.

a. Assist with managing the annual project planning and exception process, with primary focus and leadership role on resource management and resource allocations.

b. Develops recommendation on project sequencing and review of projects being introduced in the IS portfolio based on resource demand and capacity scenarios.

c. Takes leadership role in the IS planning methodology, monthly/annual planning sessions, ongoing monitoring for the IS division's project portfolio planning.

d. Works closely with IS Leadership to ensure alignment of resources across the division focused on priority goals and strategic objectives for the IS division, supporting the overall goals and strategic objectives for ECU Health.

3. Budget Management. Leads the IS operating and capital budget processes.

a. Responsible for accurate creation of all enterprise projects appropriately, for tracking against capital and non-capital expenditures, tracking FTE values for capitalization against capital budget allocations.

b. Responsible for reporting requirements and tracking of FTE values against projects in support of contractual obligations and future projections.

c. Responsible for the creation and on-going management of the IS capital plan.

d. Responsible for ensuring alignment of capital and operating expense to strategic roadmaps and integrated annual project plans.

Talent Management. Demonstrates a commitment to employee professional development by providing opportunities for assuming new and varied responsibilities, training and development, and coaching and mentoring by management and staff.

Recruits and develops IS leaders and staff to create a high-performing organization capable of supporting current systems while developing new skills needed to transform the IS organization and leverage next generation technologies.

Provides promotional and career development opportunities for IS employees within a system that includes career paths, succession planning, and on-the-job training opportunities.

Conducts regular performance appraisals and recommends appropriate personnel actions.

Provides effective on-boarding and on-going coaching, mentoring, and feedback to improve performance, foster personal growth, and let employees know they are valued.

Creates a team oriented, professional work environment providing the requisite challenges to retain talented IS professionals.

Contributes to the design of recognition systems that reward employees for their contributions.

Demonstrates a commitment to personal development by maintaining professional knowledge of current trends and developments in the information technology and health care industries through related seminars, independent study, professional associations, and conferences.

Financial Management. Demonstrates a commitment to the effective utilization of IS human and financial resources by developing and monitoring capital and operating budgets and a multi-year financial plan to support the IS Strategic Plan.

Identifies opportunities to leverage economies of scale and drive efficiencies to manage overall operating costs balancing business requirements with ECU Health financial targets.

Develops a total cost of ownership (TCO) for all new and replacement systems securing business commitment to the one-time and on-going costs and identifying budgetary implications in the current and future fiscal years.

Universal Criteria. Demonstrates commitment by promoting and adhering to the ECU Health Code of Conduct, which includes the objectives of ECU Health's compliance program, policies and procedures and ethical business practices. Promotes open, effective, and ongoing communication and the sharing of information among employees, and sets the expectation that matters of concern get reported immediately.

Performs other duties as assigned by appropriate personnel.

Leadership (Core) Competencies

Innovation: The ability to identify and implement new and creative solutions to address complex issues and challenges, and to encourage others to do the same.

Strategic Agility: The ability to apply flexible, practical and long-range perspectives in formulating effective organizational strategy.

Systems Thinking: The ability to understand and apply knowledge of the interrelationships of various components of the organization; ability to anticipate both direct and indirect consequences of actions; capacity to understand how these components function as a "whole"; and the ability to assess the impact of decisions.

Quality Leadership: The ability to design and assess the quality of a product or service, to develop and test improvements of that product or service, and to spread and sustain positive change. Is dedicated to providing quality products and services which meet the needs and requirements of internal and external customers; is open to suggestions and experimentation; creates a learning environment leading to the most efficient and effective work processes; exhibits good judgment about which creative ideas and suggestions will work.

Leveraging Diversity: Values and is a champion for differences of perspective, life experience, and cultural backgrounds to enrich the organization; applies these benefits in attaining department and organizational goals.

Inspirational/Visionary Leadership: The ability to create a sense of shared commitment to the future and support for ECU Health's mission and strategies to fulfill our mission. Helps individuals realize the importance of their work in contributing to the mission and executing strategic imperatives.

Developing People: Commitment to ensuring that others reach their full potential, including design and implementation of effective development strategies.

Demonstrating Integrity: Having the courage to do the right thing for the organization at all times and in all circumstances regardless of what the consequences might be.

Leading Change: The ability to introduce and sustain significant organizational change. Commitment to an organizational environment that supports individuals to do their very best work by making it safe to take risks and speak out on unpopular issues. The ability to successfully execute ideas.

Organizational Savvy: The ability to understand the influence of networks and culture, both internal and external to ECU Health.

Minimum Requirements

Master's/Bachelor's degree- or higher- in business, healthcare administration, computer technology, information management or related field strongly desired.

At least three years of experience in resource planning (project and budget), strategy development and execution.

At least three years of experience in an IS leadership/management with a strong operational background and proven track record of accomplishments in Information Services within a large, complex, multi-location organization.

Knowledge & Experience

Ability to see bigger picture, think more strategically, partner more effectively with Business Partner and IS Leadership and be better suited to working on future state resource planning.

Ability to facilitate multiple, disparate cross-functional groups with varying degrees of stakeholders and requirements.

Polished interpersonal skills to communicate tactfully, effectively and with discretion within all levels of management.

Acute attention to detail and accuracy.

Ability to work independently and multi-task.

Demonstrated project management skills and knowledge of project life cycle methodology.

Proven experience in maintaining schedules, documentation, communications, and meeting deadlines.

Ability to influence, work with, and coordinate cross-functional teams of technical and non-technical staff to successfully achieve organizational goals and objectives.

Strong analytical and problem solving skills. A critical thinker who uses their expertise to make sound decisions.

Ability to remain calm, helpful, and productive in all situations. Is able to maintain composure under pressure. Is seen as the voice of reason during difficult situations.

A critical thinker who utilizes their expertise to make sound decisions.

Ability to read, analyze, and interpret general business periodicals, technical procedures, or governmental regulations.

Ability to write reports, business correspondence, and procedure manuals.

Ability to effectively present information and respond to questions from groups of managers, staff, end users, all levels of management, and vendors.

General Statement

It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.

Contact Information

For additional information, please contact:

D'metrius Dew, Talent Acquisition Consultant

ECU Health Talent Acquisition

Email: [email protected]

Tel: 252-816-9228



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