Job Description

ECU Health

About ECU Health

ECU Health is a mission-driven, 1,708-bed academic health care system serving more than 1.4 million people in 29 eastern North Carolina counties. The not-for-profit system is comprised of 13,000 team members, nine hospitals and a physician group that encompasses over 1,100 academic and community providers practicing in over 180 primary and specialty clinics located in more than 130 locations.

The flagship ECU Health Medical Center, a Level I Trauma Center, and ECU Health Maynard Children’s Hospital serve as the primary teaching hospitals for the Brody School of Medicine at East Carolina University. ECU Health and the Brody School of Medicine share a combined academic mission to improve the health and well-being of eastern North Carolina through patient care, education and research.

Position Summary

The Referral Coordinator must demonstrate the knowledge and skills necessary to coordinate operations of the referral processes, including, but not limited to pre-certifications, and scheduling appointments. Coordinate operations and processes of the Centralized Referral Office. Office equipment operation and additional duties as required by practice manager.

Responsibilities

1. Coordinate operations and processes
a. Obtaining pre-certifications
b. Collaborate with medical practices/facilities to schedule referral appointments, diagnostic testing, and imaging procedures timely.
c. Coordinate referral appointment information and testing/visit instructions to patients by telephone or letter.
d. Maintaining Excel spreadsheet Referral Log.
e. Fax required documents (office notes and orders) to non-EHR practices/facilities in preparation of patient's visit/test.
f. Scan documents (office notes/test results) into EHR from non-EHR practices/facilities.
2. Office Proficiency
a. Must possess excellent telephone skills.
b. Must be capable of multitasking.
c. Must possess computer skills, with Excel and Word
knowledge/experience.
d. Must possess written communication skills.
3. Office equipment operation
a. Must be capable of operating multi-line telephones, scanner, copier, and fax machine.
4. Additional duties as required by manager
a. Monitors inventory needs and reports to the practice manager.
b. Other duties may be required that are not listed

Minimum Requirements

High School or higher plus 1-2 years formal training/education is required.

Must possess CPT and ICD-9/10 coding knowledge. Must know medical terminology, anatomy and physiology.
1-3 years related work experience.

Must possess computer skills, with Excel and Word knowledge/experience

Medical Office experience is preferred.

Other Information

Full time position, benefits eligible.

Daytime hours, Monday through Friday.

General Statement

It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.

Contact Information

For additional information, please contact:

Gwen, Interim Talent Acquisition Consultant

ECU Health Talent Acquisition

Email: [email protected]