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Manager- Utilization Management

Job ID: 962150
Facility: ECU Health
Dept: Utilization Management
Location: Greenville, NC
FT/PT: Full-Time
Shift: Not Applicable
Reg/Temp: Regular
Date Posted: May 16, 2023

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Job Description

ECU Health

About ECU Health Medical Center

ECU Health Medical Center, one of four academic medical centers in North Carolina, is the 974-bed flagship hospital for ECU Health and serves as the primary teaching hospital for The Brody School of Medicine at East Carolina University. ECU Health Medical Center has achieved Magnet® designation twice and provides acute and intermediate care, rehabilitation and outpatient health services to a 29-county region that is home to more than 1.4 million people.

Position Summary

  • Management accountability and decision-making authority for determining and implementing the strategies, interventions and activities that will be effective and appropriate to further enable the capability of the UR processes.
  • Accountable for ensuring performance of the program in accordance with goals and stewardship responsibilities.
  • Communicates key management decisions and informs department leadership of issues affecting program and system performance effectiveness.
  • Facilitates development of and adjustments to work plans, work processes, budgets, staffing levels, and other resources needed to deliver services that meet expectations of the program.
  • Facilitates change to advance the organization and uses resources and operational practices to drive execution of plans.
  • Ensures that policies, procedures and practices are operationalized to support safe, reliable care, regulatory compliance, and fosters a continuous learning culture.
  • Accountable for a positive organizational culture in decision making and performance management to influence work attitudes and enhance job satisfaction.
  • Supports quality programs such as regulatory compliance, performance improvement and/or patient safety. Key liaison between the leadership teams and staff of the health care facilities and programs.


  • Develops, directs, and administers the ECU Health approach to Utilization Management (UM) in conjunction with the Administrator of UM and Medical Director for UM.
  • Meets regularly with the Administrator and Medical Director for UM to discuss UM Services and strategies. 
  • Monitors program implementation, recommends changes and/or addresses barriers to enhance and ensure program delivery, effectiveness and consistency with organizational goals.
  • Independently identifies needs and implements and evaluates strategies.
  • Collaborates with Physician Advisors team for optimization of services and compliance with regulations.
  • Establishes quality expectations and develops, plans, and implements policies and procedures to enhance services provided by the UM Services Department.
  • Ensures coordination of the interview, selection and orientation process for departmental staff. 
  • Develops and implements mechanisms to enhance collaboration with internal and external resources.

Minimum Requirements

  • Bachelor's degree in Nursing.
  • 3 to 4 years of related experience is required.
  • Master's degree is preferred.
  • Experience with clinical evidenced based tools; MCG and/or InterQual.

General Statement

It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.

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