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Clinical Services Liaison (RN) - Home Infusion Services Pharmacy - Greenville

Job ID: 960914
Facility: ECU Health Medical Center
Location: Greenville, NC
FT/PT: Full-Time
Reg/Temp: Regular
Date Posted: Feb 16, 2023

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Job Description

ECU Health

About ECU Health

ECU Health is a mission-driven, 1,708-bed academic health care system serving more than 1.4 million people in 29 eastern North Carolina counties. The not-for-profit system is comprised of 13,000 team members, nine hospitals and a physician group that encompasses over 1,100 academic and community providers practicing in over 180 primary and specialty clinics located in more than 130 locations.

The flagship ECU Health Medical Center, a Level I Trauma Center, and ECU Health Maynard Children’s Hospital serve as the primary teaching hospitals for the Brody School of Medicine at East Carolina University. ECU Health and the Brody School of Medicine share a combined academic mission to improve the health and well-being of eastern North Carolina through patient care, education and research.

Position Summary

The Clinical Services Liaison (RN) is responsible for:

  • Positive and effective representation of The Center and introducing the full scope of services offered to hospital case managers, physicians, nursing agencies and other referral sources.
  • Ensuring the ongoing updates and education for referral sources.

  • Responsible for the successful clinical coordination of care from the referral source into the home setting on behalf of The Center.

Provides and utilizes clinical expertise and skills to assist referral sources &/or patients with
the identification of appropriate candidates for home infusion &/or home health care. The identification of the patients' and/or caregivers ability to provide care.

Patient education and training regarding therapy and supplies, as well as, clarifying expectations of care in the home medication connection at the hospital / facility in order to expedite the discharge into the home setting, as appropriate.


Develops, maintains and grows core therapy and service line admissions to The Center through positive referral source relationships and provides positive and responsive customer service with assigned target accounts.

Recognizes opportunities for expanding business opportunities with current referral sources / business associates and involves either the Director of Sales & Marketing or the General Manager. (Based on reporting structure)

Demonstrates thorough knowledge of core therapy referrals and qualifying criteria by payor source, such as: TPN, Enteral Nutrition and Inotropic Agents for Medicare.

Evaluates current and future clinical and service needs for existing and new accounts.

As appropriate &/or required, coordinates &/or conducts in-services and continuing education programs for referral sources and their support staff.

Collaborates with referral sources (i.e. hospital case managers, home health agencies, physician offices) and The Center staff to facilitate the coordination of care for new patient referrals to The Center.

Coordinates and communicates all discharge planning activities for new patient referrals with The Center personnel and referral sources, including, but not limited to:

Clinical Operations: Pharmacy &/or Nursing
Warehouse Operations, if required
Reimbursement, if required

Appropriately documents the coordination of care activity including, but not limited to:

Home infusion &/or nursing services utilized.
All communication with patients, referral sources, physicians and Center personnel.
All patient &/or caregiver education & training.

Documentation must be legible, accurate and complete and complies with company policies & procedures.

Maintains up-to-date referral source records, as well as, any other requested records in accordance with The Center's instructions &/or business goals.

Assist with activities to achieve favorable net revenue and gross profit goals for The Center.

Represent The Center in a professional and positive manner.

Attend and participate in appropriate office meetings, sales meetings, training programs and regional and national trade shows and conventions as directed by Director of Sales & Marketing or the General Manager, (Based on reporting structure).

Coordination and cross-training of departmental work duties to achieve maximum productivity and efficiency.

Stay abreast of developments in field of infusion therapy.

Comply with all company policies and directives for the fulfillment of the company objectives.

Communicates any problems incurred directly to the Director of Sales & Marketing or The General Manager (Based on reporting structure).

Minimum Requirements

  • Associate Degree in Nursing (ADN) or higher
  • Three years of relevant experience
  • Valid NC Nursing License
  • Valid NC Driver's License and auto insurance
  • BLS required within 30 days of hire; Must maintain current CPR certification

Other Information

Full time position

Benefits included

General Statement

It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.

Contact Information

For additional information, please contact:

Tina Roach, BS, Talent Acquisition Consultant

ECU Health Talent Acquisition

Email: [email protected]

Tel: (252) 531-3902


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