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Supervisor, Food & Nutrition Call Center - Greenville

Job ID: 960958
Facility: ECU Health Medical Center
Dept: Food and Nutrition Services
Location: Greenville, NC
FT/PT: Full-Time
Shift: Days
Reg/Temp: Regular
Date Posted: Nov 9, 2022

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Job Description

ECU Health

About ECU Health Medical Center

ECU Health Medical Center, one of four academic medical centers in North Carolina, is the 974-bed flagship hospital for ECU Health and serves as the primary teaching hospital for The Brody School of Medicine at East Carolina University. ECU Health Medical Center has achieved Magnet® designation twice and provides acute and intermediate care, rehabilitation and outpatient health services to a 29-county region that is home to more than 1.4 million people.

Position Summary

Directly supervises all employees and their respective action in their assigned areas to ensure the ordering, preparation, delivery, and service of quality food to patients, employees, and visitors. Serves as a working supervisor coordinating activities of workers or service employees engaged in the At Your Request (AYR) program while performing day today assignments. Assists in ensuring a safe working environment throughout the facility for all employees. Assists in monitoring employee productivity and provides suggestions for increased service or productivity. Provides supervision of day-to-day activities of subordinates and assigns responsibility for specific work or functional activities. Orients and trains employees and interns on job tasks for call center operator, host/hostess, and the ambassador. Works with customers and employees to ensure satisfaction in such areas as quality, service, accuracy, and problem resolution. Provides assistances to other areas of the AYR program as needed.

Minimum Requirements

  • High School or equivalent is required.
  • Must be able to read, write and speak English (Bilingual in Spanish is encouraged)
  • Related experience or education demonstrating knowledge of normal and modified diets and the Carbohydrate Counting and Protein Exchange Systems is required.  One year if supervisory experiences of more than 5 people, and knowledge of how to write a schedule.
  • Nutrition education background or previous hospital food service, diet office, of clerical experience preferred.
  • 1 to 3 years experience is required.

Other Information

  • 10:30 am - 7:00 pm

General Statement

It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.

Contact Information

For additional information, please contact:

Anita Eakes, Talent Acquisition Consultant

ECU Health Talent Acquisition

Email: [email protected]

Tel: (252) 414-5828

   

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