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Job ID: 960524
Facility: ECU Health
Dept: Enterprise Imaging Application
Location: Greenville, NC
Shift: Not Applicable
Date Posted: Nov 10, 2022
About ECU Health Medical Center
ECU Health Medical Center, one of four academic medical centers in North Carolina, is the 974-bed flagship hospital for ECU Health and serves as the primary teaching hospital for The Brody School of Medicine at East Carolina University. ECU Health Medical Center has achieved Magnet® designation twice and provides acute and intermediate care, rehabilitation and outpatient health services to a 29-county region that is home to more than 1.4 million people.
Participates in end users discussions regarding workflows associated with upcoming enhancements or system changes.
Supports the evaluation, testing, and implementation of defect patches, system upgrades and releases according to the
Information Services support model and change control procedures.
Ability to analyze and resolve simple issues
Stays informed on current market trends and emerging technology developments that impact individual work.
Recognizes sources of available information and establishes facts to recommend solutions.
adherence to change management standards and established Service Level Agreement (SLA) for incidents and requests
Demonstrates effective verbal and written communication.
Promotes cooperation and commitment within the team by working collaboratively with others
Communicates strengths, shares expertise and draws upon other members skills to improve team performance.
Holds self personally accountable to meet or exceed team expectations.
This position is required to rotate on-call responsibilities.
1. Work Complexity (Technical Competencies)
Ability to effectively analyze and resolve very complex issues
Deep knowledge of multiple methods of problem resolution
Understands the interdependency and flow within and between applications
Possesses clear understanding of application interdependency from an operation and system perspective at an enterprise level
Provides well-written and effective documentation, including meeting minutes, status reports, assessments, etc.
Keen attention to detail
Can get to the "root cause" of problem quickly and begin problem resolution
Able to think issues out logically and totally
Understands big picture and intricacies of work and its impact on customers
Adept at multi-tasking
Performs duties collaboratively, engendering cooperation rather than competition among colleagues
Ability to troubleshoot complex data integrity issues and provide functional solutions across the system.
2. Organization and Industry Knowledge
Stays informed on current market trends and emerging technology developments that impact the organization and industry.
Ability to anticipate system implications.
Demonstrates commitment to learning by actively participating in dept/organizational meetings, committees, forums, improvement efforts, training opportunities and career development goals.
Assumes an active role in external professional organizations. Demonstrates best practice knowledge and subject matter expertise to the organization.
Accepts responsibility for own actions and decisions. Does not make excuses for errors. Acknowledges and corrects own mistakes, following the Just Culture Model.
Demonstrates a commitment to service excellence, following IS Standards of Behavior, governance and performance management processes and reinforces through measurement.
Pays attention to details. Completes work, which is thorough, complete and does not require assignment to be redone. Work is completed in a manner that accomplishes the desired results and significantly exceeds standards of acceptability.
4. High Reliability (Problem Solving Skills)
Remains constantly aware of how processes and systems affect the organization, what is or isn't working as they perform work and deliver services.
Doesn't make assumptions. Asks questions about the processes even if (especially if) they've been in place forever. Constantly examines data and metrics in problem definition, and is willing to challenge long-held beliefs
Considers all possible alternatives to resolve work problems as well as organizational change impact. Recognizes sources of available information and obtains and documents detailed facts using advanced techniques.
Uses subject matter expertise to determine optimal solution and implements plans that resolve complex problems. Coaches other team members on problem solving techniques.
Develops and monitors trends and reporting to determine and implement proactive actions to prevent issues from occurring in the future.
5. Quality and Safety
Understands the importance of and ensures team compliance with incident and service request responsiveness and adherence to Service Level Agreement (SLA) requirements to minimize business disruptions and safety risks. Develops and implements actions with internal and external resources as needed to improve performance.
Understands the risks and consequences that errors could have on patient care and/or organizational finances. Establishes a plan and coordinates work to mitigate risk.
6. Interpersonal Relationship Skills
Interacts with team members and customers in a courteous, respectful and reciprocal manner.
Develops effective working relationships with others.
Demonstrates attentive and active listening.
Manages stressful situations and engages in crucial conversations with composure and a focus on desired outcomes. Honest and caring feedback is provided, oriented toward problem solving and removing obstacles.
Strives for Win-Win solutions with every interaction, impacting positively on self, team and organization.
Fosters coaching, feedback and listening skills as strategic tools for individual and team growth and development.
7. Communication Skills
Demonstrates ability to produce excellent written and verbal communications for all audiences and scenarios. Matches communication style to the message and the audience.
Develops written material to support large-scale initiatives or projects.
Able to present controversial or complex information to large, diverse audiences in a meaningful, understandable way.
Promotes transparency and awareness through communication in multiple forms, with appropriate and responsible levels of depth and timeliness
Ensures flow of communication both up and down the chain of command.
Develops shared vision, goals, objectives and values and gains understanding and support from team.
Promotes cooperation and commitment within the team by working collaboratively with others and providing opportunities for involvement of team. Communicates strengths, shares expertise and draws upon other members skills to improve team performance and fosters the same sharing among team members.
Recognizes, values and supports other team member contributions.
Ensures team processes are respected and adhered to across team.
Facilitates decision making and helps develop teams confidence and ability to make effective decisions. Respects and reinforces team decisions once they are made.
Holds self personally accountable to meet or exceed team expectations monitors and reinforces behavior in others.
Acknowledges and celebrates the achievements of teammates. Ensures achievements are visible, communicated and recognized across team and department.
9. Independence and Leadership skills
Independently manages own work efforts. Effectively guides work of other team members, colleagues and project teams.
Demonstrates ability to manage medium to large scope projects following standards and procedures set by PMO methodology. Takes responsibility to make things happen and get things done for successful project delivery.
Develops team/department goals and strategies, helps communicate and generate active interest and support among team to achieve goals.
Identifies process and performance improvement opportunities; proposes ideas, solutions and implements action plans to enhance team and departmental functions.
Actively promotes collaboration and strives to achieve team and organizational goals while mentoring and coaching others.
Provides leadership and best practices in area of expertise through presentations, publishing, teaching/training others and promoting continuous learning and improvement throughout the team. Embraces, promotes and leads change and innovation by example.
Able to provide leadership for team and represent team interests to others inside/outside dept on behalf of manager
Bachelor's degree in Computer Science, Information Systems or Healthcare related field or relevant work experience required
7 + years of experience as analyst designing, implementing, testing and supporting vendor packaged software applications required
Expert knowledge and experience in leading system analysis with special emphasis on system methodologies, projects management and business process reengineering related to information systems required
Experience in health care setting preferred.
Ability to effectively support multiple complex applications and facilitate cohesive integration of software applications among IS Teams and with business and clinical operations.
Works independently and leads and mentors others with quantifiable and qualitative results
Proven advanced skills in analysis, documentation, and executable plans
Expert knowledge and experience with coordinating testing strategies to ensure accuracy, functionality and reliability of the system across modules
Effectively leading projects including both IS and Vidant business partners according to Information Services project methodology, within budget, and on time
Independently motivated to seek knowledge through self education, mentoring, etc. in areas pertaining to their current position
Expert knowledge on functional and technical operations of supported application to effectively function as a consultant for IS, vendor and the business partner
Recognized as a source of expert knowledge and proactively functions in that capacity when sought after by others
Obtains and maintains current primary and secondary system certifications from the vendor and continued education/learning to understand the functionality of application(s) supported as applicable to the job role.
It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.
Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.
We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.
For additional information, please contact:
Deepika Agarwal, Talent Acquisition Consultant
ECU Health Talent Acquisition
Email: [email protected]
Tel: (252) 214-1875