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Patient Access Rep I - Kenansville

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Job ID: 960317
Facility: ECU Health Duplin
Dept: Admissions
Location: Kenansville, NC
FT/PT: Part-Time
Shift: Not Applicable
Reg/Temp: Regular
Date Posted: Feb 1, 2023

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Job Description

ECU Health

About ECU Health Duplin Hospital

ECU Health Duplin Hospital is an 81-bed facility located in Kenansville, North Carolina. The 15-bed emergency department serves approximately 25,000 patients per year. In addition to providing general medical and surgical services, ECU Health Duplin Hospital offers chemotherapy and other cancer infusion interventions and has earned national designation as a Primary Stroke Center.

Position Summary

Responsible for creating the first impression of the organization's services to patients and families and other external customers. Performs outpatient scheduling, registration for all patients (emergency, ambulatory, and inpatients) and collects proper data, documents, and signatures to ensure hospital bills will be paid by third party payer or the patient.  Serves as first point of contact for physician offices and other customers regarding scheduling procedures at ECU Health.


  • Interacts with physicians and/or physicians' office staff to secure diagnosis, procedure details or authorization information as needed.
  • Receives scheduling requests for procedures utilizing Cadence to schedule based on physician orders.
  • Obtains diagnosis and procedure information from patient, clinical department or physician offices to perform ABN/Medical Necessity screening, as required.
  • Interviews patients face-to-face or by phone to obtain scheduling and/or registration information.
  • Handles incoming calls and exercises judgment in scheduling caller for correct procedure in appropriate service area; receives telephone requests to schedule from patients, physicians, physicians' office staff, etc.
  • Collects complete and accurate demographic, financial, and clinical information to properly enter into the electronic health record to complete a hospital registration.
  • Provides timely and thorough information to all other providers & customers that utilize the patient data.
  • Reviews registration account for accuracy to ensure the hospital is properly reimbursed.
  • Obtains signatures on consent forms, HIPAA, Observation Notice, Important Message from Medicare and other important forms as required within the Hospital's policies.
  • Explains financial obligations, negotiates deposits and payment arrangements with patients and or guarantors and attempt to collect patient copayments or other uninsured balances on accounts.
  • Verify insurance benefits using the electronic insurance eligibility application (Passport), internet application or telephone calls to insurance carriers, Obtain authorizations and pre-certification for applicable visits.
  • Ensures that all required documents  including consent forms, precertification documents, benefits information and insurance card copies are scanned into the correct patient  EHR.
  • Cross trained to perform other functions within the division as assigned.
  • Other duties as assigned.

Minimum Requirements

  • High School or Equivalent (GED) is required
  • 2 years Customer Service is required
  • Excellent communication (both written and oral), detail orientation, organization, and multitasking skills required

Preferred Requirements

  • Associate Degree: preferred
  • Bachelors Degree: preferred
  • 1 to 2 years of Registration and/or Billing experience within a healthcare setting is preferred
  • Basic computer skills

Other Information

  • 12 hour shifts
  • Nights (third shift); every other Saturday
  • Onsite
  • Admissions Department 


General Statement

It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.

Contact Information

For additional information, please contact:

Nadia Moore, BA, MBA, Talent Acquisition Consultant

ECU Health Talent Acquisition

Email: [email protected]

Tel: (252) 917-7122


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