Job Description

Vidant Health

About Vidant Health

Vidant Health is a regional health system serving 29 counties in eastern North Carolina. We are working every day to improve the health of the 1.4 million people we serve. Vidant Health is made up of 8 hospitals, physician practices, home health, hospice, wellness centers and other health care services. Vidant Medical Center is affiliated with the Brody School of Medicine at East Carolina University. As a major resource for health services and education, Vidant Health strives to support local medical communities and to work with providers throughout the region to deliver quality care. Our goal is to enhance services that are available locally and to eliminate barriers involving time, distance and lack of awareness that sometimes prevent patients from receiving the care they need.

Position Summary

The ECU Health Wellness Attendant assists with high quality, safe and efficient customer service, membership, and child care services of the ECU Health Wellness Center.

Responsibilities

Provides high-quality and efficient customer service to patients, members and guests of the wellness center from the service desk setting.

Communicates warmly and effectively with patients, members and guests in person, by phone and email.

Answers incoming calls and makes outbound calls to members.

Conducts tours, effectively promotes programs, services and memberships.

Facilitates membership and program sales, cancels, holds and related transactions.

Facilitates service recovery.

Provides general information related to wellness center operations, membership, programs & services.

Promotes and holds members and guests accountable to policies and behavior expectations.
Accurately and efficiently perform tasks using club management and Microsoft office software.

Check in/out of members and guests

Point of sale transactions

Appointment scheduling

Membership and program enrollment

Enter/edit member and guest profile information

Perform assigned data entry tasks
Provide direct care to children in accordance with wellness center policies and procedures.

Able to communicate with and engage with child members & guests to provide high quality service and an enjoyable experience.

Able to communicate with parents/guardians of children regarding special needs, behavior concerns and safety incidents.
Performs screenings and safety measures such as temperature check, symptoms questions of members and guests, provision and enforcement of masking and disinfecting.

Monitors exercise floor and assists members and guests. Provide basic instruction on equipment use.

Monitors facility for safety and cleanliness and conduct basic cleaning and disinfecting duties.

Assist with member and guest programs, events and marketing.

Minimum Requirements

Nationally Recognized CPR Certification (AHA, Red Cross, NSC, ASHI)

High School or Equivalent (GED) or higher

Other Information

Wellness Center Member Service Department

General Statement

It is the goal of Vidant Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer.   Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.